Customer Relations Executive

Job Purpose

The Customer Relations Executive will be responsible for handling student enquiries, maintaining regular communication with applicants, supporting follow-ups, resolving basic queries, and ensuring students receive a smooth and positive experience from initial enquiry to enrolment.

Key Responsibilities

Respond to student, parent, agent, and partner enquiries through phone calls, emails, WhatsApp, social media, and face-to-face communication.

Provide clear and professional information about the company’s services, UK study options, application procedures, required documents, and general student support.

Follow up with prospective students and applicants to ensure timely progress through the recruitment and application process.

Coordinate with education counsellors, application teams, compliance teams, and overseas branches to provide accurate updates to students.

Maintain strong relationships with students, parents, agents, and international branch teams.

Update student records, communication notes, follow-up details, and enquiry status in the CRM system.

Support students with appointment bookings, document reminders, interview preparation schedules, and general service queries.

Handle customer concerns professionally and escalate complex issues to the relevant team or manager.

Assist with student recruitment activities, webinars, events, social media enquiries, and promotional campaigns.

Ensure all communication is professional, accurate, respectful, and aligned with company standards.

Requirements

Bachelor’s degree in Business, Marketing, Education, Communication, International Relations, or a related field.

Experience in customer service, student support, education consultancy, sales support, or administration.

Excellent communication, listening, and interpersonal skills.

Ability to build positive relationships with students, parents, agents, and internal teams.

Strong organisational skills and ability to manage multiple enquiries and follow-ups.

Confident using email, Microsoft Office, CRM systems, online meeting platforms, and digital communication tools.

Professional, patient, polite, and able to work under pressure.

Desirable

Experience working in the education consultancy or international student recruitment sector.

Knowledge of UK university admissions and international student application processes.

Experience communicating with students from Nepal, Bangladesh, Nigeria, Ghana, or Pakistan.

Ability to speak additional languages relevant to international student markets.

Experience handling social media enquiries and online customer support.

What We Offer

Competitive salary based on experience.

Professional and supportive working environment.

Training and development opportunities.

Career growth within the international education sector.

Opportunity to work with UK and international student markets.